Frequently Asked Questions

Everything you need to know about peptide research

What purity level are your peptides and how is it verified?

Greyline provides the stated purity for each research-grade peptide lot in its product documentation. Where listed, third-party laboratory testing uses established analytical methods to evaluate identity and purity, with results recorded in the lot-specific Certificate of Analysis.

What is a Certificate of Analysis (CoA) and how do I read it?

A Certificate of Analysis summarizes a specific lot's test results. Match the lot number on the CoA to the product, then review the test method, identity result, purity result, laboratory information, and report date before beginning laboratory research.

What does “research use only” mean?

Research use only means the product is supplied exclusively for controlled laboratory, analytical, and scientific research. Greyline products are not intended for human or veterinary use and are not medicines, foods, cosmetics, or consumer products.

How should I store lyophilized peptides?

Keep lyophilized research peptides sealed, dry, protected from light, and stored according to the product label and lot documentation. Use appropriate laboratory controls and avoid unnecessary temperature changes or moisture exposure.

How long is a lyophilized peptide stable?

Stability depends on the compound, packaging, storage conditions, and lot. Refer to the product label, Certificate of Analysis, and any stated expiration or retest date rather than applying one universal shelf-life estimate.

How fast do you ship and is cold shipping required?

Current processing and delivery estimates are provided during checkout, with tracking supplied after shipment. Cold shipping requirements vary by product, so researchers should follow the storage and transit guidance shown on the relevant product documentation.

What is Greyline and why should I trust you?

Greyline supplies research-grade peptides for laboratory and analytical work. Our quality approach emphasizes clear research-use-only labeling, lot-specific documentation, and third-party identity or purity testing where indicated so researchers can review the supporting data.

Are these peptides for human use?

No. Greyline peptides are intended strictly for laboratory and research use only. They are not intended for human or veterinary use, diagnosis, treatment, prevention, administration, or consumption.

What is your return and refund policy?

Return eligibility depends on the product's condition and the circumstances of the order. Contact Greyline support with your order number before returning anything so the team can review the request under the current return and refund policy.

How can I contact Greyline support?

Use the Contact Us link on the Greyline website and include your name, email address, order number when applicable, and a concise description of your question. The support team will respond through the contact details provided.